Yes, we have a minimum spend of $500 for deliveries and $200 for local (Mirani - by appointment) pickups. We prefer to do event setups rather than smaller dry hires and this does take time so we limit the number of bookings we take on so we can continue to deliver stylish events!

We’re based Mackay CQ, we service all areas of Mackay and the Whitsundays. We are happy to travel further for the right event - fill in our enquiry form and we can provide a custom quote.

We have an enquiry form on our website for relevant event types (backdrops, special events, Corporate, Weddings). This request contact details, date, location and all other relevant event details. We will review your details and reply with availability/ Pricing as required.

Our peak event season is roughly March to October so our availability during this time is limited though availability may fluctuate, best to reach out as soon as you have a tentative date. For Wedding enquiries we open our calanders 2 years in advance though only confirm bookings up to 1.5year form Wedding date.

We offer both hire and purchase options. Generally our signage, props, and silk arrangements are typically hire-only, though custom purchases can absolutely be arranged—just ask! Fresh florals are yours to keep, although at times we do use our nice pots and vases so these are generally hire.

We understand that these things happen, any significant damage or loss to hire items will incur a replacement or cleaning charge. We encourage you to ensure your guests treat everything with care, and we will assess any issues fairly. Larger events and hires will attract a BOND relevant to hires.

Every event is unique and so we change/paint/modify some of our hire pieces to suit so keeping an up to date price list of our pieces is a huge task! We purchase and create so many great pieces and this is hard to track. Every event setup is also very different so needs to have thoughtful consideration to detail. We will always provide an estimate of pricing to guide, then finalise details closer to event.

We always recommend having a solid wet weather backup plan—especially for outdoor events. We’ll work with you and your venue in the lead-up to make sure there’s a Plan B in place, and we’ll do our best to adapt florals, styling, and hire items to suit any last-minute changes.

Depending on the date of your event, we may be able to adjust your hires and or refund. Please refer to T&C’s.

**Please note, our hire items must be protected from rain and harsh weather.

Our cancellation policy varies depending on the size and timing of your event. In general, smaller bookings cancelled well in advance may be eligible for a refund (less any costs already incurred), while larger events or last-minute cancellations may result in forfeiture of your deposit or full event cost. All cancellations must be made in writing.

We always aim to be fair and understanding, but to protect the time and resources already invested, cancellation fees do apply.

For full details, please refer to our Terms & Conditions.

For any personalised signage, we ask that you provide your draft wording/style/colours well in advance. For Weddings we will contact you at 2 months from wedding date to start drafting. For smaller events and backdrops 3 weeks for draft.

Need something last minute? We totally get that things pop up, and we’ll do our best to accommodate where we can—just reach out as soon as possible and we’ll see what’s possible.

To receive a quote, please complete our Wedding Questionnaire with as much detail as possible. This allows us to understand your vision and prepare an accurate, tailored proposal. Because our range is extensive and every wedding is unique, we do not provide a generic price list.

We are unable to provide estimates without sufficient detail regarding quantities, venue, and styling requirements. Please complete the questionnaire or select a consultation option so we can assist you properly.

That is completely fine! If you are still shaping your vision, we recommend selecting Option 2 in the questionnaire for a styling consultation. We will guide you through the process and help build your concept from the ground up.

We review all enquiries carefully. If enough detail is provided, we will be in touch regarding next steps and timing for a quote. If details are limited, we may request further information or recommend booking a consultation to move forward.

Creating a tailored styling and floral concept requires significant time, industry experience, and design expertise. This fee allows us to thoughtfully develop your vision and provide professional, considered recommendations specific to your venue and style.

To ensure we can give our booked couples the attention they deserve, we do not offer general discovery calls prior to booking. If you would like to discuss your event in detail or require design guidance, a consultation is the best way to do this.

This is a dedicated session with Lauren to review your ideas, venue, and overall vision. From here, we begin shaping a cohesive direction and a detailed proposal for your event.

The fee covers the professional time and expertise involved in your session and is non-refundable if canceled within 48 hours of the appointment. If you move forward with a Concept Design (Option 3 or 4), the initial consultation fee will be credited toward your total package.

A full-service wedding is our most popular option. It includes a cohesive combination of styling, florals, and hire, where we design and execute a seamless look across your entire celebration.

Yes, though priority is given to full-service bookings. Hire-only enquiries are generally confirmed closer to the wedding date (typically within 12 months) once our full-service calendar is finalized.

We recommend getting in touch as soon as possible. We take bookings up to 18 months in advance, and our calendar fills quickly for peak wedding dates.

We love chatting on socials, but to keep your details organized and provide accurate information, we kindly ask that all formal enquiries begin with a completed questionnaire. We do not offer unscheduled "quick calls," as consultations must be booked to ensure we have dedicated time set aside for you.

Please note that submitting a questionnaire does not officially hold your date. However, once we receive your enquiry and confirm we are available, we will tentatively pencil your date into our calendar. Your wedding date is then officially secured and locked in once a deposit has been paid and your booking is confirmed in writing.

We receive a high volume of enquiries and review each one personally to ensure we are a good fit for your vision. Response times can vary based on our current event schedule; however, if you haven’t heard from us in a timely manner, please feel free to send a gentle reminder!